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Effective Client Relationships

Mineral Consultants Fundamentals Series


Effective Client Relationships

Mineral Consultants Fundamentals Series

Discover how to sign up, manage and deliver successful outcomes to your clients.

This is Course 3 of AusIMM's mining consulting series. View all courses here.

Quick facts

Đăng ký bk8Liên kết đăng nhậpDuration Đăng ký bk8Liên kết đăng nhậpDelivery Đăng ký bk8Liên kết đăng nhậpCourse Type Đăng ký bk8Liên kết đăng nhậpNEXT Intake Đăng ký bk8Liên kết đăng nhập Đăng ký bk8Liên kết đăng nhậpLanguage
5 hours
100% online
Self paced
Available year-round
Up to 5 PD hours

This course will focus on the five essential components of: 

  • Marketing – tools and methods 
  • Proposals – client pitch, scope of work, cost and time 
  • Agreement – contract and terms of engagement 
  • Assignment management – ongoing interactions, procedures and systems 
  • Engagement closure – completion of project protocols, and summary of key learnings. 

This course will provide practical guidance and 'form guides' to win and impress your clients while enhancing your consulting skills and knowledge, efficiently and cost effectively managing assignments. 

Learn at your own pace – at a time that suits you

Delivered in a self-paced format, this course allows you to study when and where suits you, ideal for fitting learning around work and personal commitments. Following the recommended required reading, the course content will be presented in various formats, including provision of checklists, tools and templates. Learning outcomes will also be highlighted and tested for understanding. No matter if you want to launch your own consultancy, to operate as a sole trader, to make the leap to becoming a consultant for the first time or to expand your consulting skills, this course allows you to gather insights from experienced consultants to navigate opportunities and avoid the pitfalls of consulting work. Effective Relationship Management is Course 3 in the Mineral Consultants Fundamentals Series.  

Save 20% on the Mineral Consultant's Handbook

Get 20% off Monograph 34, the Mineral Consultant's Handbook, when you enrol in one of the five Mineral Consultants self-paced courses.

Combining a wealth of knowledge from more than 50 contributors, the Mineral Consultant’s Handbook (MCH) provides useful and practical advice on a range of relevant topics for those working as, or considering becoming, a minerals consultant. The MCH is centred around principles and while primarily aimed at minerals professionals navigating the early stages of becoming a consultant, this handbook will also be a useful tool for more experienced professionals.

The publication is made up of 18 chapters along with an extensive collection of useful documents and templates included as appendices. The text was initially drafted and released in digital format by John F Dunlop FAusIMM(CP), a well-respected minerals consultant with more than thirty years of experience, on behalf of the Minerals Industry Consultants Association (MICA). Contributions and additions to this initial draft were received and compiled to produce this second edition, which now joins the prestigious collection of AusIMM monographs. Participants will be provided with a discount code in the course platform.

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View the entire Mineral Consultants Fundamentals Series

Course 1: Establishing a New Mineral Consultancy

What it takes to be a consultant and set up a successful new consultancy, including business structure, pricing model and what tools are required for the business.

Course 2: Planning Your Consultancy Business

Once you're set up, learn how to formulate a business strategy and plan, use advisers, business tracking and management tools.

Course 3: Effective Client Relationships

Tips on marketing, drafting of proposals to, and subsequent contracts with, clients; ongoing client communications and priority management.

Course 4: Delivering to Client Expectations

How best to communicate results throughout the assignment, the key aspects of various report types, what to include or qualify and standards to meet, including the effective use of audits and peer review.

Course 5: Managing Risk as a Consultant

How to manage risk in the business, including avoiding disputes, assessing liabilities, protection of intellectual property and key requirements for expert witness assignments.

Enrol in the Mineral Consulting course today

Who should attend?

The course is aimed primarily at early to mid-career professionals who may be considering establishing a new consulting business, or who simply wish to increase their understanding about consultancy business fundamentals.

Course pricing

Prices reflect individual enrolment. Contact our team to discuss tailored packages for group enrolment.
Price inclusive of 10% GST
Price inclusive of 10% GST

Enrol in the Mineral Consulting course today

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